Welcome To DogMalls Professional Pet Suppliers Online Store

FAQ

How Long Does it Take to Ship?
Once we receive your payment, we will send your tracking number by e-mail within 72 hours. And before shipping, we will double check your items to ensure the quantity and intactness according to your order. Dogmall.com now offers International Shipping by Air. The shipping time is 6-12 working days from the start of shipping.
How to the Payment Methods?
We accept payment by Paypal and Bank Transfer to our company`s bank account. If any necessary, please contact our customer service for help. Our customer service will be very willing to help you.
Will My Privacy Be Protected?
Yes, your privacy is one of our first concerns and will be given the maximum priority. We have instituted policies and guidelines intended to ensure that your personal information is handled safely, securely and responsibly.
How Do I Track My Orders?
We usually ship your package within 24-48 hours after we clear your payment and give you tracking number within 24-48 hours after we send your package. (that means, we will provide you with the tracking number within 2-4 business days after you pay for it).
Here are some tracking website:
USPS: https://www.usps.com/
What If My Package Delays at Custom?
Our package is shipped to the United States for customs clearance in a business model, followed by USPS. After uploading your order, you will return to the USPS tracking list number and view the track track on the USPS website, Aftership, 17track and other query sites. If you find your order be held up at custom, please feel free to contact our customer service.
How to Use Your Account?
Your account is your identity. You use your account to buy, sell, communicate with our customer service, and leave feedback for buyers and sellers. You may sign in using your username or the email address associated with your account.